12 knowledge-check modules — from industry basics to career growth. Tests, cases, and practice.
How the US freight industry works, the dispatcher's role, the structure of the workday, KPI metrics.
FMCSA and DOT requirements, Hours of Service (11/14/60/70), the ELD mandate, CSA points.
Dry Van, Reefer, Flatbed, Step Deck, Power Only, Hazmat. Matching equipment to the load and RPM.
DAT, Truckstop, 123Loadboard. Multi-board strategy, saved searches, RPM analysis.
Anchoring, BATNA, Value Stacking, Silence. Psychological techniques and call scripts.
I-95, I-5, I-10 corridors. Fuel calculation, HOS considerations, backhaul strategies.
Rate Confirmation, BOL, POD, Invoice. IFTA reports, factoring, TMS systems.
GPS, ELD, TMS systems, communication (SMS, WhatsApp, Telegram), KPI tracking.
The CSA system (7 BASIC categories), SMS scores, roadside inspections, OOS violations.
CPM, operating costs, RPM targets, 15-25% profit margin, factoring, cash flow.
Cargo Theft, accidents, TONU ($200-300), Detention ($50-75/hr), disputes with brokers.
The full load cycle in practice, resume and portfolio, job search, the interview in English, dispatcher pay, the 90-day plan.